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Legal · for directors & their families

Privacy policy.

Last updated April 17, 2026 Effective immediately ~4 min read

We built FuneralBot to help you serve grieving families with care. That same care shapes how we handle your data.

The plain-English version

If you don't have time to read the whole thing, here's what matters.

We don't sell your data. Not to advertisers, not to brokers, not to anyone. Full stop.
We only collect what's needed. Your account info, your bot's conversations, and basic usage data to keep things running.
You're in control. Access, correct, or delete your data any time. Email us and we'll handle it.

01Introduction

FuneralBot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot service for funeral homes — including our website, services, and related applications (collectively, the "Service").

By using FuneralBot, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

02Information we collect

Information you provide

We collect information that you give us directly:

  • Name, email address, phone number, and other contact information
  • Business information, including funeral home name and address
  • Payment information (processed securely through third-party payment processors)
  • Account credentials and preferences
  • Communications with our support team

Automatically collected information

When you use our Service, we automatically collect certain information:

  • Device information — IP address, browser type, operating system
  • Usage data — pages visited, features used, time spent
  • Chat logs and interactions with the FuneralBot AI chatbot
  • Cookies and similar tracking technologies

03How we use your information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process your requests and transactions
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues
  • Comply with legal obligations and enforce our terms

04Information sharing & disclosure

We do not sell your personal information.

We may share your information only in the following circumstances:

  • Service providers. Third-party service providers who perform services on our behalf — payment processing, hosting, analytics.
  • Go High Level. As part of our service, we provide access to the Go High Level platform, and your information may be processed through their systems.
  • Legal requirements. We may disclose information if required by law or in response to valid legal requests.
  • Business transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  • With your consent. We may share information with your explicit consent.

05Data security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

06Your rights & choices

You have certain rights regarding your personal information:

  • Access. Request access to your personal information.
  • Correction. Request correction of inaccurate information.
  • Deletion. Request deletion of your personal information.
  • Opt-out. Unsubscribe from marketing communications.
  • Data portability. Request a copy of your data in a portable format.

To exercise these rights, please contact us at privacy@funeralbot.ai.

07Cookies & tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some portions of our Service.

08Children's privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

09Changes to this policy

We may update our Privacy Policy from time to time. We'll notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You're advised to review this Privacy Policy periodically for any changes.

10Contact us

If you have any questions about this Privacy Policy, please reach out:

FuneralBot Email: privacy@funeralbot.ai
Powered by James H Cole Home for Funerals · Detroit, Michigan

Terms of service

The companion document covering subscriptions, acceptable use, and our mutual responsibilities.

Read the terms

Questions about your data?

We read every message personally. Replies in under 4 hours.

privacy@funeralbot.ai